Privacy Policy

Effective Date: Aug. 25, 2026

Last Updated: OCT. 8, 2026

This Privacy Policy outlines the policies and practices of Empower Adventure Operations Tampa Bay LLC dba Empower Adventures Tampa Bay (“EATB,” “Venue,” “Website,” “Company,” “we,” “us,” or “our”) and governs data collection and usage across zipontampabay.com and all other digital platforms, services, and sites we own and operate.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data automatically generated when you interact with our Website or services:

Personal Information: Includes your name, legal address, email address, phone number(s), and payment or credit card details submitted during booking, inquiries, or transactions.
Operational & Safety Waiver Information: Information collected for physical safety and legal compliance, including participant names, ages, physical requirement acknowledgments, and emergency contact details submitted via our digital assumption of risk and liability waivers.
Automatically Collected Non-Personal Data: Includes web server access logs, IP addresses, browser types, operating systems, referring URLs, date/time stamps, and aggregated usage metrics.

2. Legitimate Purposes for Processing & Use

We collect and process your information only when we have legitimate operational and legal reasons to do so. These purposes include:

Processing reservations, transactions, and customer service inquiries.
Managing course safety, participant verification, and liability compliance.
Administering contests, surveys, promotional offers, and customer communications.
Optimizing website functionality, security monitoring, analytics, and internal business development.

3. Information Sharing & Third Parties

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS / Mobile Messaging Privacy (A2P 10DLC Compliance)

SMS Data Protection: Notwithstanding any other provision in this Privacy Policy, text messaging originator opt-in data and consent will not be shared, sold, rented, or disclosed to any third parties, affiliates, or business partners for their marketing or promotional purposes.
Scope of Use: Mobile numbers collected specifically for SMS programs are utilized solely for Empower Adventures Tampa Bay operational notifications (e.g., booking confirmations, waiver reminders, weather disruptions) and direct promotional updates.
Technical Service Providers: SMS opt-in data is only shared with our technical communications service providers strictly as required to deliver these text messaging campaigns.

Opt-Out Mechanism: You may opt out of text messages at any time by replying STOP to any SMS from us. Reply HELP for support.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tools to facilitate website navigation, authenticate users, evaluate performance, and personalize your experience.

Cookies are small text files placed on your device to remember preferences and measure aggregate traffic patterns.
You may modify your device or web browser settings to block or delete cookies. However, disabling necessary cookies may impair the functionality of our online booking engine and website features.

6. Data Security & Storage

We implement commercially reasonable administrative, physical, and technical safeguards designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Internet Transmission Disclaimer: While we maintain strict security protocols, no method of transmission over the internet or electronic data storage is 100% secure. We cannot guarantee absolute security against every potential external threat or breach.
International Transfers: Data may be processed or hosted on servers located outside of your state or country of residence. In such cases, we ensure appropriate data protection standards are maintained in compliance with applicable law.

7. Data Retention

We retain personal information for the period necessary to fulfill the purposes outlined in this policy—including completing bookings, managing active accounts, satisfying accounting and reporting obligations, and complying with statutory record-retention requirements for digital waivers and legal documentation. When personal information is no longer required, it is deleted or permanently anonymized.

8. Children’s Privacy

We do not knowingly collect personal information online directly from children under the age of 13 without verifiable parental or legal guardian consent (such as information provided by a parent or guardian on an official digital safety waiver). If we discover that personal data of a minor has been collected without parental consent, we will take prompt steps to delete such data. Parents or guardians may contact us to review or delete their child’s records.

9. State Privacy Rights (Including California Residents)

If you reside in a jurisdiction with statutory consumer privacy rights (such as the California Consumer Privacy Act / CPRA), you may have specific rights regarding your personal data:

Right to Know / Access: You may request details regarding the categories and specific pieces of personal information we have collected, used, and disclosed about you over the past 12 months.
Right to Deletion: You may request the deletion of personal information we have collected from you, subject to legal exceptions (such as retaining records required to complete a transaction, defend legal claims, maintain executed liability waivers, or comply with statutory retention requirements).
Right to Non-Discrimination: We will not discriminate against you in pricing or service levels for exercising any of your statutory privacy rights.
No Fee Requirement: Verifiable requests are processed free of charge. We reserve the right to charge a reasonable administrative fee or refuse a request only if it is manifestly unfounded, repetitive, or excessive under applicable statutory guidelines.

10. How to Exercise Your Rights & Contact Us

To submit a verifiable consumer privacy request, opt out of marketing communications, or inquire about our data practices, please contact us:

Empower Adventures Tampa Bay

423 Lafayette Blvd, Oldsmar, FL 34677

Phone: 813-448-5635

Email: office@zipontampabay.com

Office Hours: 9:00 AM – 5:00 PM Daily

11. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at our discretion to reflect operational, legal, or regulatory changes. Material changes will be posted on this page with an updated “Last Updated” date at the top of the policy.

Learn more about our Terms of Service.